We're committed to protecting and respecting your privacy.
This policy explains when and why we collect personal information, how we use it and how we keep it secure.
What does this apply to?
This policy applies to personal information that we collect from or about our customers, consumers and other stakeholders.
Personal Data We Collect
We collect data to operate effectively and provide you with the best possible service when purchasing our products. Some of this data you provide to us directly, such as when you when you submit an enquiry on our website or if you contact us via phone or email. We may also collect data at events, meetings, conferences or via our website account registration.
Please note that we may combine the data that we collect through multiple channels to build a more complete profile.
We strive to limit the amount of personal data that we collect and store that which is reasonable necessary to complete our operational duties.
We will store your personal information for as long as your account is active or as needed to provide you with the requested goods and services.
The Type of Information We Collect
The personal information that we collect may include your name, company, email address and products of interest.
We will also collect account information submitted via the account registration on our website. This data will only be used if you require assistance with your online account.
We will store data that you have voluntarily shared with us in regards to your experience of using our products and services. This may be verbally communicated or submitted by email or via our online platforms. Examples may include testimonials, suggestions, feedback questionnaires, focus groups, social media comments and case study information.
Account information will only be collected to allow us to process orders. This will be kept securely in our accounting system and will not be shared externally.
How We Use Data
We will only use it to administer your account in order to supply products and services that you request from us. We will never share your personal data with a third party.
By agreeing to our privacy terms we can look up the progress of your projects or orders and provide you with an effective service.
We may collect and use your personal information to encourage to you engage with our products and services. If you have double-opted in to our mailing list, we may contact you on occasion to inform you about our products, projects and associated industry news and events. We will not pass your personal information on to a third party and if you wish to opt-out of our mailing list, you can do so at any time by clicking 'unsubscribe'.
How to Access & Control your Personal Data
If you would like to access or update your personal data, please contact us at: firstname.lastname@example.org
Please note that if you chose to remove or not submit personal data when requested we may not be able to process your order or provide you with information on promotional activities.
If you are unsure whether you have opted-in to receive information from us, you can get your settings by completing the form here. You can opt-out of our marketing at any point by clicking unsubscribe.
We reserve the right to make amendments and updates to this policy at any point. Any changes will be posted in this policy and notified via our website. We encourage that you regularly review this policy to make sure you are aware of any such changes.
If you have any further queries about this policy, please get in touch with our marketing team on 020 8492 7622.